Privacy Notice

Who we are

Evans Electrical Maintenance and Installation Ltd (company no. 16255236), trading as Evans Electrical Services, is responsible for the personal information you give us through this website.

What we collect

Our quote, contact, EV charger quote and EICR booking forms collect the information you enter. Depending on the form, this includes your name, phone number, email, property address, job details, property and access information, and photos or videos you upload. EV enquiries also include when you expect your vehicle, your preferred charger brand and charger type. EICR bookings include the number of bedrooms, inspection date and time, booking status, payment status, amount paid and payment reference.

Card payments are handled by Stripe, our payment provider. We do not see or store your card numbers. Stripe receives the booking details needed to take payment.

We also use your IP address and submission times to limit abuse of some forms and address searches. Website and hosting services receive technical information such as your IP address and browser details when you visit.

Why we use it

To answer enquiries, prepare quotes, arrange access, book appointments, carry out and certify work, and take payment. Our lawful basis is a contract with you or steps you ask us to take before a contract.
To meet legal obligations, including tax and applicable electrical safety and certification record-keeping duties.
For our legitimate interests in managing enquiries and jobs, keeping the website secure, preventing abuse, and understanding enquiries and advertising performance. You can object to processing based on legitimate interests.

Uploaded photos and videos help us assess the work and prepare your quote. They are stored in private storage and shared with the services handling your enquiry using time-limited links. Those services may retain copies in job or enquiry records.

Services that handle information

ServiceM8: customer contact details, property addresses, job requirements, photos and videos, appointments and payment records for job management.
Resend: enquiry notifications and customer emails, including relevant contact details, job or booking information and links to uploads.
Supabase: storage of uploaded photos and videos and saved EV quote details.
Lovable: hosting and operation of this website and its forms.
Stripe: payment processing and EICR booking details, payment status and references.
n8n Cloud: EV enquiry automation, including contact details, job answers and upload links; customer lookup and creation for ServiceM8 also uses this service when configured.
Google Tag Manager, Google Analytics and Google Ads: website tags, visitor analytics and advertising measurement, including form-submission, telephone-link and WhatsApp-link events.
Google Places and Photon (Komoot, using OpenStreetMap data): address suggestions. Address search text is sent to Google Places when configured, or to Photon as a fallback. You can enter an address manually.

Only information relevant to each service is sent to it. Some providers may process information outside the UK; their own privacy notices explain their processing and international transfers.

Cookies and website tracking

The website loads Google Tag Manager when you visit and loads a second Tag Manager container and Google Ads measurement shortly afterwards. Google Analytics measurement also runs through the loaded tags. These tags can use cookies or similar technologies and receive technical and interaction information to measure website and advertising activity. The website records events for enquiries and clicks on telephone and WhatsApp links. Tags managed inside Google Tag Manager can change independently of the website.

The site also saves your light or dark theme preference in your browser’s local storage. You can manage cookies and clear stored website data in your browser settings. Blocking some technologies may affect website or payment functions. Stripe may use its own cookies and similar technologies on its payment pages.

How long we keep information

We keep job and certificate records for as long as we need them for warranty, certification and tax purposes, and enquiry details that do not become a job for up to 12 months.

Your rights

You can ask to access your personal information, correct it, delete it, restrict its use, or receive a portable copy where applicable. You can also object to processing based on legitimate interests. These rights have limits; for example, we may need to retain records to meet a legal obligation.

Email enquiries@evanselec.uk to make a request or raise a concern. We may need to check your identity before providing personal information.

You can complain to the Information Commissioner’s Office at ico.org.uk.